Our valued customers can exchange or return their purchases within 7 days from the date of receiving the order under the following terms and conditions:

1) The products to be exchanged or returned must be in good condition, displayable with their packaging and tags, and accompanied by the purchase invoice.

2) Products must be returned in their original bags or boxes, and placed in an outer box upon shipment.

3) When trying on shoes, please be careful not to leave traces on the shoes or damage the shoe box.

4) Tights and underwear are not subject to return or exchange.

5) You can exchange any product by choosing another size, taking care of the previous controls.

6) In the event of a desire to cancel and return the order after receiving it intact without any damages, the customer shall bear the shipping cost, and the shipping value shall be deducted from the refunded amount. Provided that the goods to be returned are in their original condition (unused and in their packaging) and are accompanied by the purchase invoice.

7) In the event that the order is desired to be exchanged after receiving it intact without any damages, the customer shall bear the shipping cost. Provided that the goods to be returned are in their original condition (unused and in their packaging) and are accompanied by the purchase invoice.

8) In the event that there are defects in the product, we are obligated to refund the full amount to the customer, including the shipping value.

Please contact us to provide you with the exchange and return address via e-mail: [email protected] or via our WhatsApp number showing in the main page.

Method of refunding amounts and period: (after the process of evaluating the condition of the product) the amounts will be returned to the customer’s account within a period of 10 working days, and the refund will be on the bank account.